Frequently Asked Questions
1. Who is Akora Outsourcing?
We’re not just an outsourcing firm we’re your end-to-end operational partner. From executing daily processes (BPO) to filling leadership roles (KPO), we act as an extension of your team, driving efficiency and growth at every level.
2. What services do you offer?
We provide end-to-end outsourcing solutions, combining BPO (Business Process Outsourcing) and KPO (Knowledge Process Outsourcing):
BPO: Customer support, lead generation, back-office tasks, data entry.
KPO: Analytics, financial modeling, management roles (e.g., remote executives, fractional leaders).
Custom solutions: Tell us your needs—we’ll build a team for you.
3. Why outsource to the Philippines?
World-class talent: Filipinos are globally recognized for English proficiency, adaptability, and a service-oriented culture.
Cost efficiency: High-quality output at competitive rates vs. Western markets.
Time zone alignment: We sync easily with AU, US, EU, and Asian markets.
4. What do you call your employees?
We categorize our team into two tiers to reflect their expertise and impact:
- Talent Partners – Skilled professionals handling operational, support, and specialized roles (non-executive).
- Talent Executives – Seasoned leaders managing strategy, decision-making, and high-level functions.
- This distinction emphasizes that every role—from frontline to C-suite—delivers strategic value to your business.
5. Are your employees 100% Filipino?
Yes! We’re a proudly Filipino-owned and operated company. Our team is 100% local, from talent partners to talent executives, ensuring cultural cohesion and dedication.
6. How do you ensure quality?
Rigorous hiring: Top 5% of applicants selected.
QA processes: Real-time monitoring, weekly reports, and client feedback loops.
7. What roles can you provide?
Literally any. From frontline support to C-level executives:
- Operational: Customer service, data entry, IT helpdesk, logistics coordinators
- Technical: Software developers, cybersecurity analysts, AI prompt engineers
- Creative: Graphic designers, content writers, video editors
- Leadership: Remote CEOs, CFOs, HR Directors (fractional or full-time)
We build custom teams tailored to your exact needs.
8. What industries do you serve?
All of them. Recent deployments include:
- A German auto manufacturer’s remote engineering team
- A Silicon Valley startup’s entire back-office
- A Dubai hospital’s medical billing department
9. How do you ensure quality?
Weekly 1:1 touchpoints
Robust Performance Improvement Program (PIP) for skill gaps
Monthly performance reviews with actionable feedback
Client-driven KPI adjustments in real-time
10. What’s your approach to underperforming staff?
Our 3-Step Performance Revival Process:
Coaching: Personalized mentorship (2-4 weeks)
PIP: Structured 30-day improvement plan
Final Evaluation: Progress review with client input
Only replace if revival efforts fail (at no cost to you).
11. Can we interview candidates before hiring?
Live skill demonstrations
Behavioral interviews (with your team)
Trial period for a month
12. What makes you different?
We’re the only outsourcing partner that:
✅ Manually oversees every team member (no impersonal AI tracking)
✅ Guarantees performance revival before replacement
✅ Provides leadership talent alongside frontline staff
✅ Customizes PIPs for each client’s standards
13. Do you offer compliance-specific roles (HIPAA, GDPR, etc.)?
Yes, with:
- Certified professionals: HIPAA-trained medical coders, GDPR-compliant data handlers.
- Audit-ready documentation: Access to our compliance frameworks.
14. How do you price your services?
We offer tailored pricing based on:
- Role complexity (e.g., Data Entry vs. CFO)
- Engagement type (Full-time, Part-time, Project-based)
- Team size (Discounts for bulk hiring)
15. How does your recruitment process work?
We assess your needs, source candidates from our network, vet them thoroughly, and present top options for you to review and select.
16. Do you provide training for talent partners?
We don’t provide role-specific training. However, we conduct an orientation to ensure alignment with your goals, processes, and expectations.
17. What happens if a hired employee leaves?
We’ll provide a replacement from our network at no extra recruitment cost, minimizing downtime for your business.
18. What tools and systems do you use to manage staff?
We adapt to your company’s preferred tools for project management, communication, and reporting to ensure smooth collaboration.
19. Do we have direct control over employees?
Yes. You manage your talent partners directly, just as you would an in-house team member.
20. How do you handle data security?
We follow strict confidentiality and data protection protocols. Talent partners are trained to respect and protect sensitive information.
21. Can we scale the team up or down?
Yes. We offer flexible staffing so you can scale quickly as your business needs change.
22. What are your operating hours?
Our talent partners can work in sync with your preferred business hours and time zones.
23. Do you provide ongoing support?
Yes. We support both clients and talent partners throughout the engagement to ensure long-term success.
24. Is there a minimum contract length?
We offer flexible terms. Some roles may benefit from longer commitments, but we adapt to your needs.